Frequently Asked Questions

Mounting instruction and replacing lens

We expect you'll love our masks.  Thousands do.  We are not perfect and keep trying.  We believe we have a mask for everyone.   If you have an issue like it's damaged we'll replace the frame.  If you scratch it up well that's not fully replaceable.  It's a lens and hockey is a tough game.  You will have better visual acuity than any wire cage.  You get the point.


What’s your return policy?

You may return any of our products with in the first 15-days of purchase but please, we want to know why.

We rely on our customers to help us with design, fit and functionality.

The replaceable lens on all our masks are scratch resistant, not scratch proof and have the worlds best anti-fog coating.

If you damage the mask or lens stop wearing it immediately and contact us.  If you're hit during a game check immediately to see if there is any damage.

Please contact us.  We do accept returns and we'll let you know if it's a for a full refund less initial shipping or some allowance.  Free shipping is built into the initial investment.

There are no magic carpets and Genies who deliver your mask the first time.  It's USPS Priority mail or First Class mail Canada and Internationally.  If you return a product it it's on your dime.

Your return must be within the first 15 days of purchase.  While we expect you'll like it you might need a different color or size.  No problem.  Return it and we'll send another but you'll have to pay for shipping.


Do you ship Internationally and to P.O. boxes?

Yes, we’ll ship your package anywhere that can accept deliveries worldwide.  US and Canada sales we cover postage it's in the initial purchase price.  For International shipping of a mask to other countries it's $18.50.


Do you have customer service?

Of course! You pick up the phone and call us at 303-591-3797 or email us at sales@hockeyfaceshields.com.  We love to talk to customers for any reason.  We've noticed that guys don't always read directions for mounting the masks or replacing a lens so we can help.  See the downloadable PDF's above.  If necessary call us before you trying something you dreamed up to solve your dilemma.