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Frequently Asked Questions (FAQs)

Mounting Instruction and Replacing Lens

We expect you'll love our masks.  Thousands do.  We are not perfect and keep trying.  We believe we have a mask for everyone.   If you have an issue we'll work to solve your concern.  If you scratch it up well that's not fully replaceable.  It's a lens and hockey is a tough game.  You will have better visual acuity than any wire cage.  You get the point.

What’s your
return policy?


You may return any of our products with in the first 15-days of purchase but please, we want to know why.

We rely on our customers to help us with design, fit and functionality.

The replaceable lens on all our masks are scratch resistant, not scratch proof and have the worlds best anti-fog coating.

If you damage the mask or lens stop wearing it immediately and contact us.  If you're hit during a game check immediately to see if there is any damage.

Please contact us.  We do accept returns and we'll let you know if it's a for a full refund less initial shipping or some allowance.

We use USPS Priority mail or First Class mail Canada and Internationally.  If you return a product it it's on your dime.

Do you ship Internationally and to P.O. boxes?

Yes, we’ll ship your package anywhere that can accept deliveries worldwide.  US and Canada and International postage will be at checkout.

Do you have customer service?

Of course! We love to talk to customers for any reason.

Pick up the phone and call us at (303) 591-3797 or email us at sales@hockeyfaceshields.com.

We have noticed that some guys don't always read directions for mounting the masks or replacing a lens but we can help.  See the downloadable PDF's below but if necessary, call us before you try something you dreamed up to solve your dilemma.

Elite Mounting Instructions

Junior AVISION AHEAD Mounting Instructions

Now Manufacturing Infection-Control Medical Face Masks

As our way of doing our part during the gobal health crisis, we're now opening up manufacturing for USA-made medical face shields.

Click the button below to learn more and order masks.

LEARN MORE ABOUT OUR MEDICAL MASKS

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